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Instructor

Alka S Jarvis

Alka S Jarvis LinkedIn


ALKA JARVIS, M.B.A., is a global software quality process/performance excellence officer at Hitachi ABBa. A Distinguished Quality Engineer and former senior director, she formerly retired from Cisco Systems after 25 years with the company. An Exemplar Global certified auditor, she is a recognized industry leader in software engineering principles, quality assurance and testing with emphasis on customer experience, process improvement and total quality management. She served nine years as chair for the U.S. Technical Advisory Group, which develops ISO 9001 series of standards, is the author of 10 technical books and is a recipient of Silicon Valley’s Corporate Woman of the Year Award. Jarvis has taught at local universities for more than two decades and has served as chair of the UCSC Silicon Valley Extension Software Engineering and Quality certificate program since 2020.

Publication(s)

Successful Management of Cloud Computing and DevOps (2022)

Quality Experience Telemetry: How to Effectively Use Telemetry for Improved Customer Success (2020)

Associated Program(s)
Project and Program Management Software Engineering and Quality