Course

Supply Chain Operations Management


This course covers operations from a supply chain perspective from understanding the importance of processes and process thinking to managing the flow of products, services and information. You will learn how the various partners and functional groups are becoming more integrated and how they interact with each other. Students will be able to define and describe the different planning activities required to manage operations across the supply chain from the supplier to the customer.

It is highly recommended that students take "Evolving Role of Supply Chain Manager" as the first course prior to taking this course.

Learning Objectives

  • Discuss supply management and its role in an organizational setting
  • Acknowledge the importance of quality management and the use of quality management (QM) tools
  • Compare the various process technologies applied to production and service operations


Topics Covered
  • Concepts of operations management, strategy, and innovation
  • Managing processes and capabilities
  • Quality management principles
  • Leadership and client engagement
  • Customer service and relationship management
  • Inventory management and forecasting
  • Managing projects and change
  • Sections Open for Enrollment:

    Open Sections and Schedule
    Start / End Date Units Location Cost Instructor
    11-16-2019 to 12-14-2019 3.0 CLASSROOM $750

    Sudarshan K Bahl

    Enroll

    Schedule

    Date: Start Time: End Time: Meeting Type: Location:
    Sat, 11-16-2019 8:30 a.m. 4:30 p.m. Classroom with Online Materials SANTA CLARA
    Sat, 11-23-2019 8:30 a.m. 4:30 p.m. Classroom with Online Materials SANTA CLARA
    Sat, 12-07-2019 8:30 a.m. 4:30 p.m. Classroom with Online Materials SANTA CLARA
    Sat, 12-14-2019 8:30 a.m. 4:30 p.m. Classroom with Online Materials SANTA CLARA