Operations management involves designing, managing, and improving the set of activities that create products and services and deliver them to customers. The activities, along with the people, technology, knowledge, and procedures that dictate how work is organized, collectively form the operating system.

This course covers operations from a supply chain network perspective, helping students understand key processes and process thinking that manage the flow of products, services, and information.

In Supply Chain Operations Management, you will learn how supply chain partners and functional groups interact with each other as a supply chain network. We’ll cover inventory models, optimization using MS Excel's linear programming add-in, forecasting, aggregate planning, and quality tools. You will also learn the planning activities required to manage operations across the supply chain from the supplier to the customer and end user.

Learning Outcomes

• Define supply management and its role in an organizational setting
• Establish clear performance objectives and process measures by acknowledging the importance of quality management (QM) and the use of QM tools
• Compare various process technologies applied to production and service operations
• Discriminate between the requirements of push and pull manufacturing processes
• Define the roles of aggregate planning, inventory models, MPS, MRP, ERP and scheduling

Topics include

• Inventory management
• Optimization using linear programming
• Forecasting methods
• Quality tools for improvement
• Managing processes and capabilities—Six Sigma methodology
• Planning and scheduling
• Managing projects activities
• Risk analysis and managing risk

Note

Course SCMT.X406 Supply Chain Operations Management and BUSM.X419 Supply Chain Operations Management is the same course. You only need to complete either SCMT.X406 OR BUSM.X419 to meet the requirement for the Business Administration Certificate.