Course

Supply Chain Operations Management

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This course covers operations from a supply chain perspective from understanding the importance of processes and process thinking to managing the flow of products, services and information. You will learn how the various partners and functional groups are becoming more integrated and how they interact with each other. Students will be able to define and describe the different planning activities required to manage operations across the supply chain from the supplier to the customer.

It is highly recommended that students take "Evolving Role of Supply Chain Manager" as the first course prior to taking this course.

Learning Objectives

• Discuss supply management and its role in an organizational setting
• Acknowledge the importance of quality management and the use of quality management (QM) tools
• Compare the various process technologies applied to production and service operations

Topics Covered

Concepts of operations management, strategy, and innovation

Managing processes and capabilities

Quality management principles

Leadership and client engagement

Customer service and relationship management

Inventory management and forecasting

Managing projects and change