Course

Effective Employee Relations

This course presents legal and practical methods for handling employee relations issues. Special emphasis is given to the 80 percent of job terminations that are on-the-job behavior-related.

Learning Outcomes

At the conclusion of the course, you should be able to:

• Understand how to add value and build credibility as an employee relations partner
• Understand employee motivation and how it impacts ER
• Drive setting aligned expectations with managers
• Support managers on providing feedback to employees
• Deal with employee complaints
• Handle difficult conversations with employees
• Drive employee communications at all levels

Topics Include:

• Employee communications
• Handling employee complaints, resolving employee conflicts and harassment
• Coaching managers through employee issues
• Performance management
• Voluntary and involuntary terminations
• Impact of mergers and acquisitions

Professional Credit:

HRCI®---PHR®, SPHR® and GPHR® general recertification credit: 16.5 hours.

Effective February 22, 2020, this course is valid for 16.5 PDCs for the SHRM-CP® or SHRM-SCP®.