Refunds Frequently Asked Question
What is the refund policy?
You may drop a course and receive a full refund minus a $40 drop processing fee—if you do this before your course drop deadline. Here is the timeframe for dropping:
Classroom and live-online courses with 5 or more sessions
If your course meets five times or more, you must drop the course prior to the start of the second session for a full refund minus the drop processing fee. If you register for a course on or after the second session, no refunds will be available.
Classroom and live-online courses with 4 or fewer sessions
If your course meets four or fewer times, you must drop the course three business days before the start of the course for a full refund minus the drop processing fee.
Self-paced online courses
In self-paced online courses, you have six business days after the course start date to work with the first module in the series and still receive a full refund minus the drop processing fee. After the six days or the start of module two, you are no longer eligible for a refund.
Exceptions to the refund policy
If the refund deadline for a course has passed, a petition for exception may be submitted. It must be supported by special circumstances such as a personal or family illness, injury, or hospitalization. Proper documentation of the special circumstance is required. UCSC Extension reserves the right to approve or deny any such request.
The deadline for receiving a refund for PMP® Examination Preparation: 35 Hour is different than stated above. It is set out in the course description.
To request an exception
Please complete the exception petition form before the course deadline noted.
Swapping out courses
UCSC Extension is a self-supporting organization
We take your enrollment into account when deciding whether to run a course. UCSC Extension does not receive state funds to support our professional development programs. This refund policy is necessary for us to maintain the lowest possible fees for all students.