Online Frequently Asked Question
What do I do if I forget my password or user name?
Your student number is your username. If you have forgotten your username or password, click Login on the website main menu and then click the login button for the account you need to reset. On the following screen, click the appropriate "forgot password" link and follow the prompts to reset your password. If you still cannot access your account, call (408) 861-3700 Monday - Friday, 8:30 a.m.–4:30 p.m. for assistance.