Course

Quality Management for Enterprises, Products, and Programs


Quality management (QM)—planning, assurance, and control—is a critical skill in today’s fast-paced business environment. In Quality Management for Enterprises, Products, and Programs, you will learn the widely adopted methodologies, such as Lean, Six-Sigma, and Continuous Improvement, which build successful outcomes. These are the techniques that produce organizational, product, and service excellence in corporations around the world.

You’ll have the opportunity to work with typical framework, analytical techniques, and underlying principles and receive guidance with quality standards setting, root-cause analysis, and tactical decision making.

After successful completion of the course, students will understand:

  • The importance of QM for products or services and its relation to the satisfaction of customers and stakeholders;
  • The essential components of a QM plan—the process of identifying quality standards and criteria and how to ensure or inspect for them;
  • Key quality improvement methodologies and how to choose the most appropriate one for a given situation;
  • The most common quality assurance and controls tools, analytical techniques, and how to synthesize information to prompt action or resolution; and
  • Upcoming trends in data analytics and prescriptive Process Control.

Prerequisite(s):


Sections Open for Enrollment:

Open Sections and Schedule
Start / End Date Units Location Cost Instructor
02-08-2020 to 03-21-2020 2.0 CLASSROOM $950

Concetta Riccobene

Enroll

Schedule

Date: Start Time: End Time: Meeting Type: Location:
Sat, 02-08-2020 12:30 p.m. 3:30 p.m. Classroom with Online Materials SANTA CLARA
Sat, 02-15-2020 12:30 p.m. 3:30 p.m. Classroom with Online Materials SANTA CLARA
Sat, 02-22-2020 12:30 p.m. 3:30 p.m. Classroom with Online Materials SANTA CLARA
Sat, 02-29-2020 12:30 p.m. 3:30 p.m. Classroom with Online Materials SANTA CLARA
Sat, 03-07-2020 12:30 p.m. 3:30 p.m. Classroom with Online Materials SANTA CLARA
Sat, 03-14-2020 12:30 p.m. 3:30 p.m. Classroom with Online Materials SANTA CLARA
Sat, 03-21-2020 12:30 p.m. 3:30 p.m. Classroom with Online Materials SANTA CLARA

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