What I love about marketing is it allows you to exercise both the creative and analytical sides of the brain, and ultimately deliver value to both customers and your organization.

About

Sue Coakley, B.S., M.B.A., is a customer- and data-focused marketer with deep experience in marketing technology solutions to both consumers and businesses. She’s led global marketing teams responsible for driving growth and increasing engagement of customers and partners at DigiCert, Symantec, Yahoo!, and Intuit. She enjoys the intersection of the creative and analytical sides of marketing, utilizing data, technology, and testing to optimize performance. Coakley has built centers of excellence around demand generation, customer contact strategy, and privacy. As one of the builders of the original privacy function at Intuit, she approaches marketing with an appreciation for the need to balance business needs and customer trust. She studied marketing management at Cal Poly, San Luis Obispo, and obtained her MBA from Santa Clara University.

Sue Coakley's courses currently open for enrollment

Customer-Driven Marketing: Principles and Practice

MKTG.X400
$700
  • Flexible Attend in person or via Zoom at scheduled times.
Schedule
Date
Start Time
End Time
Meeting Type
Location
Wed, 01-07-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 01-07-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 01-14-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 01-14-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 01-21-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 01-21-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 01-28-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 01-28-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 02-11-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 02-11-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 02-18-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
Wed, 02-18-2026
5:30pm
9:00pm
Flexible
SANTA CLARA / REMOTE
 

This class meets simultaneously in a classroom and remotely via Zoom. Students are expected to attend and participate in the course, either in-person or remotely, during the days and times that are specified on the course schedule. Students attending remotely are also strongly encouraged to have their cameras on to get the most out of the remote learning experience. Students attending the class in-person are expected to bring a laptop to each class meeting.

Students attending the class in-person are expected to bring a laptop / tablet to each class meeting.

IMPORTANT: STUDENTS MUST ATTEND AND FULLY PARTICIPATE IN A MINIMUM OF FIVE OF THE SIX CLASS SESSIONS.

No meeting on February 4, 2026. To see all meeting dates, click "Full Schedule" below.

You will be granted access in Canvas to your course site and course materials approximately 24 hours prior to the published start date of the course.

Required Textbook: Principles of Marketing by Philip Kotler and Gary Armstrong, 19th edition, 2023, Pearson, ISBN-13: 9780137864898 (hardcover). The 18th edition is acceptable. However, please note that the lecture is based on the 19th edition.