Quality Management for Enterprises, Products, and Programs

Skills you will gain

Gain understanding of the importance of QM for products or services and its relation to customers / stakeholders’ satisfaction
Strengthen their knowledge of the essential components of a QM plan, and experience the process of identify quality standards and criteria, and how to ensure or inspect for them
Distinguish among the main Quality Improvement methodologies and choose the most appropriate for the given situation
Utilize the most common Quality Assurance and Controls tools, understand analytical techniques, and synthetize information to prompt action or resolution
Gain exposure to upcoming trends in data analytics and prescriptive Process Control

Course Description

Quality management (QM)—planning, assurance, and control—is a critical skill in today’s fast-paced business environment. In Quality Management for Enterprises, Products, and Programs, you will learn the widely adopted methodologies, such as Lean, Six-Sigma, and Continuous Improvement, which build successful outcomes. These are the techniques that produce organizational, product, and service excellence in corporations around the world.

You’ll have the opportunity to work with typical framework, analytical techniques, and underlying principles and receive guidance with quality standards setting, root-cause analysis, and tactical decision making.

Prerequisites / Skills Needed

Prerequisites:

PPMT.X425: Project Management Fundamentals

Syllabus Library

Eric Heilmann

Jul. 29 - Sep. 9, Wed, 6:30pm - 9:30pm

Flexible

Details

PPMT.X421.(9)

Schedule

Date	Start Time	End Time	Meeting Type	Location
Wed, 07-29-2026	6:30pm	9:30pm	Flexible	SANTA CLARA / REMOTE
Wed, 08-05-2026	6:30pm	9:30pm	Flexible	SANTA CLARA / REMOTE
Wed, 08-12-2026	6:30pm	9:30pm	Flexible	SANTA CLARA / REMOTE
Wed, 08-19-2026	6:30pm	9:30pm	Flexible	SANTA CLARA / REMOTE
Wed, 08-26-2026	6:30pm	9:30pm	Flexible	SANTA CLARA / REMOTE
Wed, 09-02-2026	6:30pm	9:30pm	Flexible	SANTA CLARA / REMOTE
Wed, 09-09-2026	6:30pm	9:30pm	Flexible	SANTA CLARA / REMOTE

This class meets simultaneously in a classroom and remotely via Zoom. Students are expected to attend and participate in the course, either in-person or remotely, during the days and times that are specified on the course schedule. Students attending remotely are also strongly encouraged to have their cameras on to get the most out of the remote learning experience. Students attending the class in-person are expected to bring a laptop to each class meeting.

Students attending the class in-person are expected to bring a laptop / tablet to each class meeting.

To see all meeting dates, click "Full Schedule" below.

You will be granted access in Canvas to your course site and course materials approximately 24 hours prior to the published start date of the course.

Recommended Textbook: Juran's Quality Handbook: The Complete Guide to Performance Excellence, 7th Edition, Joseph A. De Feo, McGraw-Hill, ISBN 13: 978-1259643613 or eBook version ISBN 13: 9781259643620.