Method
Flexible
Term
SPRING
Units
2.0 QUARTER UNITS
Cost
$725

Skills you will gain

  • Facilitator Role Mastery: Understand and apply the facilitator's role in group settings for effective learning and performance.
  • Group Process Management: Develop skills to manage group dynamics and ensure productive group processes.
  • Facilitation Techniques: Build a comprehensive facilitation tool kit for diverse workplace needs.
  • Feedback and Self-Reflection: Enhance your facilitation strengths through feedback, observation, and reflection.
  • Observation Skills: Refine group observation techniques to manage behaviors and foster team collaboration.

Course Description

This course focuses on how facilitation skills are applied to create and support learning activity designed to improve individual, group, and organizational performance. Participants also learn how these skills can be applied to other organizational needs related to training: effective meetings, team-building efforts, and individual training and development programs. This experiential course gives participants an opportunity to practice facilitation skills and receive feedback on how to improve their performance.

Learning Outcomes

At the conclusion of the course, you should be able to

  • Identify facilitation strengths and opportunities for development through experience, feedback, observation and reflection
  • Identify and understand the facilitator's role and application in group settings
  • Explain the difference between process and content as it relates to facilitation
  • Understand and experience elements of the group development process
  • Build a facilitation tool kit for use in the workplace
  • Refine and practice group observation skills to better manage group processes
  • Identify and observe the roles of group members for functional and nonfunctional behaviors

 

Topics Include

  • The values of facilitation
  • Building and maintaining a learning environment
  • Group development skills
  • Group observation skills
  • Experimental techniques for interacting with groups
  • Recording theory and practice
  • Examination of key processes necessary in successfully leading learning activities (such as needs assessment, priorities and goals, conflict resolution, decision making, problem solving, and communication)

 

Additional Information

AI* - This course encourages students to view AI as a thinking partner to support and deepen their learning. 

Professional Credit

SHRM-CP(R) or SHRM-SCP(R) 19.25 PDCs.

Syllabus Library
You may enroll in this offering at any time.
Yvette Durazo
Yvette Durazo
May. 6 - Jun. 24, Wed, 6:30pm - 9:30pm
  • Flexible Attend in person or via Zoom at scheduled times.
HRMT.X406.(18)
Schedule
Date Start Time End Time Meeting Type Location
Wed, 05-06-2026 6:30pm 9:30pm Flexible SANTA CLARA / REMOTE
Wed, 05-13-2026 6:30pm 9:30pm Flexible SANTA CLARA / REMOTE
Wed, 05-20-2026 6:30pm 9:30pm Flexible SANTA CLARA / REMOTE
Wed, 05-27-2026 6:30pm 9:30pm Flexible SANTA CLARA / REMOTE
Wed, 06-03-2026 6:30pm 9:30pm Flexible SANTA CLARA / REMOTE
Wed, 06-10-2026 6:30pm 9:30pm Flexible SANTA CLARA / REMOTE
Wed, 06-17-2026 6:30pm 9:30pm Flexible SANTA CLARA / REMOTE
Wed, 06-24-2026 6:30pm 9:30pm Flexible SANTA CLARA / REMOTE
 

This class meets simultaneously in a classroom and remotely via Zoom. Students are expected to attend and participate in the course, either in-person or remotely, during the days and times that are specified on the course schedule. Students attending remotely are also strongly encouraged to have their cameras on to get the most out of the remote learning experience. Students attending the class in-person are expected to bring a laptop to each class meeting.

Students attending the class in-person are expected to bring a laptop / tablet to each class meeting.

To see all meeting dates, click "Full Schedule" below.

You will be granted access in Canvas to your course site and course materials approximately 24 hours prior to the published start date of the course.

Required Tools & Materials: None

Recommended Tools & Materials:

Facilitator's Guide to Participatory Decision-Making, Kaner, Sam, John Wiley & Sons, 2011, ISBN: 9781118047019.

The Skilled Facilitator, Schwarz, Roger M., John Wiley & Sons, 2002, ISBN: 9780787964221.

 

Professional Credit:

HRCI(R)---PHR(R), SPHR(R) and GPHR(R) general recertification credit: 19.25 hours.

This course is valid for 19.25 PDCs for the SHRM-CP(R) or SHRM-SCP(R).

This course applies to these programs:

Demo