Workplace Conflict Resolution and Mediation

Course Description

In today's dynamic and diverse professional landscape, effective conflict resolution skills are essential for fostering a harmonious and productive work environment. Within this introductory course, designed specifically for working professionals, you'll gain insights into handling employee's interpersonal conflicts. You'll also learn techniques to support your staff to effectively resolve workplace and group conflicts.

We will explore conflict resolution and mediation approaches to identify the most effective interventions to facilitate employee conflict resolution. Through a combination of engaging lectures, interactive discussions and practical exercises, you’ll acquire essential skills to effectively manage conflicts.

This course is ideal for managers, team leaders, human resource professionals, project managers, and anyone interested in fostering a healthier, more collaborative work environment.