Frequently Asked Questions

 

Why can I no longer access my online course?

Students are given access to their online course site 1 day prior to the start of the course, and retain access for 31 days after the end date of the course. If you do not see your course during this time frame, or are having access issues, contact Online Support at 408-861-3832 or by email at ExtensionOnline@ucsc.edu.

Why haven’t I received access to my online course yet?

Students are given access to their online course site 1 day prior to the start of the course, and retain access for 31 days after the end date of the course. Your account or course should appear in Canvas within one hour after enrolls in your course. If you do not see your course after that time, or are having access issues, contact Online Support at 408-861-3832 or by email at ExtensionOnline@ucsc.edu.

How do I login to my course / Canvas / Online Classroom?

UCSC Extension Students access the Online Classroom with this link, or from the Login menu in the header of the website. When logging in to the Online Classroom for the first time, you will need to click "Forgot Password?" on the login page. Once you click "Forgot Password", an email with the subject line "Forgot Password: Canvas" will be coming from Instructure Canvas <notifications@instructure.com> and will direct you to set a Canvas password. Please check your spam or junk folder if you do not see the email in your inbox. We recommend that you make your password the same as your Student Account password.

When should I declare candidacy?

We encourage you to declare candidacy in a certificate program early in your studies. This ensures that curriculum changes subsequent to receipt of your application will not affect your course requirements. Candidates will be notified of updates or special opportunities related to their program. Certificate applications can be submitted online at www.ucsc-extension.edu.

Where can I find the prerequisite requirement for the Certificate Program?

Knowledge familiarity and prerequisite details can be found in course descriptions, as well as in each Certificate Program description.

What happens if the refund deadline for a course has passed?

If the refund deadline for a course has passed, and Exception Request may be submitted using the online form found at www.ucsc-extension.edu/drops. The petition must be supported by special circumstances such as a personal or family illness, injury, or hospitalization. Proper documentation of the special circumstance is required. UCSC Extension reserves the right to approve or deny any such request.

Can I drop and transfer to another section of the same course?

Transferring to another section of the same course is considered a drop. The three business day deadline and same processing fee applies. Students who enroll in a course but do not attend must drop the course prior to the final class meeting to avoid having a negative impact on their official academic record. Instructors do not have the authority to drop a student who has not attended their course.

What is the drop policy?

Students may drop a course at any time before the final class meeting, or the end date of an online course, by completing the Drop Request form. To be eligible for a refund, your drop request must be received three business days before the start date of a course. A $40 processing fee will be withheld for all drop requests.

How soon will I receive my transcript once it has been submitted?

Please allow up to three weeks for standard processing. Rush transcript processing (two business days priority processing) may be obtained by adding the rush service fee to the request; however, no priority mail service is available. Please complete all information requested on the form. For assistance ordering transcripts or with your user name and password, call (408) 861-3700.

How do I request a transcript?

Details and fees regarding our transcript process can be found on our  transcript request page. Complete the form as indicated and send it to the address below. If you have any questions, please contact the Records Office for assistance.

Records Office
UCSC Silicon Valley Extension
Email: extensiontranscripts@ucsc.edu
Fax: (408) 342-0164
3175 Bowers Avenue
Santa Clara, CA 95054

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