Cultural Proficiency


Because Silicon Valley companies draw their workforce from around the globe, both staffers and managers quickly learn that their "default" communication styles aren't always effective. "Dos and don'ts" books about other cultures might be useful in some situations, but most of us need tools for working effectively in a global environment every day. In this highly interactive, practical course, you'll learn how to apply the latest research to intercultural business activities.

Prerequisites :


No prerequisites


Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
INDD.X401.(802) 7/19/2018 12:00 AM ONLINE 535 Holly Christine Cornelison Hopla View Enroll

Cultural Proficiency


Because Silicon Valley companies draw their workforce from around the globe, both staffers and managers quickly learn that their "default" communication styles aren't always effective. "Dos and don'ts" books about other cultures might be useful in some situations, but most of us need tools for working effectively in a global environment every day. In this highly interactive, practical course, you'll learn how to apply the latest research to intercultural business activities.

Prerequisites :


No prerequisites


Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
INDD.X401.(802) 7/19/2018 12:00 AM ONLINE 535 Holly Christine Cornelison Hopla View Enroll

Facilitation Skills


This course focuses on how facilitation skills are applied to create and support learning activity designed to improve individual, group, and organizational performance. Participants also learn how these skills can be applied to other organizational needs related to training: effective meetings, team-building efforts, and individual training and development programs.

Prerequisites :


No prerequisites


Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
HRMT.X406.(3) 10/26/2018 09:00 AM SANTA CLARA 725 Tara L Martin-Milius View Enroll

Interviewing for Success: Using Structured Interviewing Techniques


Through discussion, lecture, role-playing and videotaping, participants learn a variety of interviewing and evaluation techniques for making more effective hiring decisions. Discussion topics include how to prepare job specifications; review resumes quickly and accurately; plan, control, evaluate and document the interview; and use effective questioning techniques in the interview process.

Prerequisites :


No prerequisites


Business Communications


Strong workplace communication and leadership skills are vital to twenty-first-century success. Professionals who are adept in workplace communications are more attractive for employment, promotable, and effective. This course focuses on key communication and leadership skills vital to success: speaking, listening, storytelling, meeting skills, confidence and influence, professionalism, and more.

Prerequisites :


No prerequisites


Leading People Through Change


The increasing rate and scope of change is having a profound effect on the workplace. Managers and supervisors often bear the responsibility of maintaining morale and productivity during difficult change processes. Doing this effectively requires grasping the impact of change on people, understanding the change process, acquiring critical coping skills, optimizing the positive payoffs from change, and implementing action plans for leading people through change.

Prerequisites :


No prerequisites


Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
HRMT.X412.(802) 8/14/2018 12:00 AM ONLINE 475 Lynn M Hughes View Enroll

Organizational Development and Change, Introduction



Students in this course study the planned, systemic change interventions that increase effectiveness and enhance individual development. In addition to gaining exposure to evidence-based models for effective organizations, students practice the art of navigating through ambiguity. They learn to work with different personality types. In this experiential, interactive course, students engage in group activities and collaborate on a team project, both in and out of the class.

Prerequisites :


No prerequisites


Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
HRMT.X401.(4) 9/8/2018 09:00 AM SANTA CLARA 710 Judy A Lacroix View Enroll

Creating the Successful Team


In this course for technical and non-technical professionals, students learn to establish high-performance teams by exploring the fundamental principles and characteristics that make them effective. By examining what makes individuals standout, you will better understand how to develop and leverage their contributions to a successful project team. The course focuses on key team development skills—trust building, goal setting, role agreement, and how to sustain commitment for the duration of a successful collaborative project. The course also covers how to design and manage virtual teams.

Prerequisites :


Offering code Offering title
PPMT.X400 Role of the Project Manager

Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
PPMT.X403.(803) 7/16/2018 12:00 AM ONLINE 750 Sanjay Bhatia View Enroll
PPMT.X403.(4) 10/20/2018 08:30 AM SANTA CLARA 750 Sanjay Bhatia View Enroll

Applied Digital Marketing for Business: Tools, Technologies, Techniques and their Applications


The Applied Digital Marketing course introduces students to the world of integrated digital marketing. This program provides students with strategic and tactical skills they will need to identify, engage, and develop successful relationships with customers in today’s digital environment. The course is designed to explore best practices and practical applications of search (SEO/SEM), display, mobile, video, social media, email (CRM), and the reporting/analytics behind running successful multichannel campaigns.




[Former #30487]

Prerequisites :


No prerequisites


CRM: Customer Relationship Management, Fundamentals


It is critical that companies provide a consistent experience to their customers across all channels of interactions, and listen and respond to them regardless of time, place and language. This course covers the history of customer relationship management (CRM) and its evolution to customer experience--the business needs that ultimately require an effective CRM strategy, and its accompanying tools and technologies. The course includes case studies and live demonstrations of software solutions. By the end of the course, you will know how to create a CRM strategy for your organization.

Prerequisites :


No prerequisites


Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
MKTG.X407.(3) 9/7/2018 06:00 PM SANTA CLARA 750 Patrick J Williams View Enroll

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