Frequently Asked Questions


For Students

I forgot my username/password; what do I do?

If you have forgotten your username, please email or call (408) 450-4920 for assistance.  Do not create duplicate accounts.

If you have forgotten your password, please click “Forgot Password?” on the Online Classroom login page to reset your password.

Where do I go to access my online course(s)?

Students will use the new Online Classroom for their Fall 2016 (and future) courses.

Where can I get more information or training about Canvas?

How does a typical online class work?

  • Inside the Online Classroom, you will find a user-friendly interface and standardized look across all course sites.

  • Your Dashboard provides a view of all your available courses.

  • Your instructor will decide whether you may complete modules at your own pace within the course’s timeframe.

  • Instructors are not available 24/7.

  • Instructors maintain regular contact throughout courses via announcements, discussions, collaborations, and/or email.

What is expected of students using the Online Classroom?

  • Understand the Course Drops and Refunds policy.

  • Know the basic Technical Requirements for accessing your course site and online course materials.

  • Log in to your course site within the first few days of the course start date to confirm your participation.

  • Review the course syllabus and other preliminary course materials immediately and thoroughly.

  • Raise your questions and seek clarification about the syllabus within the first week of the course.

  • Take an active role in each course, participating fully in the discussions, assignments and other activities.

  • If an external event interferes with your participation, you are responsible for notifying the instructor proactively.

  • Complete all coursework on time, as outlined in the course syllabus.

  • Acceptance of late work is not a given and penalties for lateness are at the discretion of the instructor.

  • Complete an online course evaluation at the end of each course to assess the instructor and the course.

  • The same standards and rules apply online as they do in our traditional classrooms.

  • Your academic conduct must adhere to the highest standards of integrity.

  • Your personal conduct must embody respect for the diversity of our institution.

  • UCSC Extension is a California state agency. By studying here, you are required to adhere to California state laws and regulations.

Online Classroom

The Online Classroom is UCSC Extension’s new learning management system (LMS). Beginning Fall 2016, UCSC Extension will use Canvas as its new LMS. The Online Classroom is available to you when you enroll in an Online, Hybrid, or Classroom with Online Materials course. When you log in, you will see a listing of course(s) in which you are currently enrolled.

What is Canvas?

Canvas is a learning management system (LMS) that was launched in 2011 and is now used by over 2,000 universities, school districts, and institutions around the world. We will use Canvas beginning Fall 2016.

Why Canvas?

Canvas has an easy-to-use interface, is adaptable, and most importantly, it’s reliable.

Where can I get more information about Canvas?

More information about Canvas can be found on their Canvas LMS Website.

When will students have access to their online course(s) in Canvas?

  • You will be granted access to your course site and online course materials one (1) day prior to the published Start Date of the course.
  • If you are just now enrolling in courses, it can take 24 hours for the data to update from My UCSCX to the Online Classroom.
  • Courses are designed to automatically close after the end date of the course. Online courses will be accessible for at least two (2) weeks after the published End Date. Students are encouraged to download/save the necessary materials before this time. Online lecture videos are not available for download.
Getting Started: How to Log In

Effective January 2017

Single sign-on capabilities have been postponed for a later date. 

To Log In to the Online Classroom

  1. Go to the Online Classroom.
  2. Enter your My UCSCX or Instructor Login.
  3. Enter your password and click Log In.

If this is your first time logging into the Online Classroom or you do not know your password, click “Forgot Password?” on the login page to set your password. Then, you will receive an email from Canvas directing you to set your Canvas password.

What is UCSC Extension Online?

The UCSC Extension Online Learning Center is UCSC Extension’s Collaborative Learning Environment (CLE) and your gateway to a suite of integrated web tools and resources that can be used to support UCSC Extension courses, including our growing, fully online curriculum.

UCSC Extension Online is available to you when you enroll in an Online, Hybrid or Classroom with Online Materials course.

When you log into the system, you will see a listing of course sites in which you are currently enrolled. The course sites include all of the materials and communication resources you will need to be successful in your online courses. Note that you will not have access to your course site until one (1) day before the official start date of your course.

What are the UCSC Extension Grade Options?

When students enroll, letter grading is the default. The Credit/No Credit option is available only to students in good academic standing. Requests for Credit/No Credit must be submitted to Student Services via by the last day of the course. Please note that only Letter Grades of C- or higher are permitted to be applicable to a certificate, and for most Employer or Government sponsored (WIOA, etc.) payment programs.

What Fees Are Non-Refundable?

Registration fees, certificate and award application fees, and special requests are non-refundable. All refunds are put on account toward future enrollment, unless otherwise requested.

What If You Want to Switch Sections?

Dropping a section to switch to another section of the same course is still considered a drop.

Students who enroll in a section, but do not attend, have the option of dropping prior to the final class meeting to avoid a negative impact on their official academic record. Instructors do not have the authority to drop a student.

What Happens if a Course is Cancelled?

UCSC Extension reserves the right to discontinue, postpone or combine courses, programs, and/or change instructors without notice. Refunds prompted by a cancellation or discontinuation will be made in full to your student account for future enrollments. Refunds to the original form of payment can be processed on request.

Special programs may require deposits. It is the responsibility of the student to comply with the financial obligations, deadlines and refund policies established and published for these programs.

When Can You Drop a Course?

Students may drop a course at any time before the final class meeting or the end date of an online course. You will only be eligible for a refund, minus a $40 processing fee, if your drop request is received three (3) business days before the course start date. Business days are Monday through Friday, not including holidays. Courses dropped after the first day of class will be given a "W" (withdrawal) grade, which will have no academic penalty. If the request is submitted less than three (3) business days before the start date of the course, a refund cannot be processed.

What is Your Refund Policy?

UCSC Extension is a self-supporting organization, and we take your enrollment into account when deciding whether to run a course. We do not receive state funds to support our professional development programs. This policy is necessary for us to maintain the lowest possible fees for all students.

For these reasons, we are unable to offer refunds less than three (3) business days before the course start date.

If the refund deadline for a course has passed, a petition for exception may be submitted. It must be supported by special circumstances such as a personal or family illness, injury, or hospitalization. Proper documentation of the special circumstance is required. UCSC Extension reserves the right to approve or deny any such request.