Frequently Asked Questions


Can I receive continuing education units for my course?

You must check with your individual organization to see whether courses are accepted as CE hours. We currently are eligible for some courses toward MCLE, ACRP, BRN and RAPS.

Why do I have a CE grade rather than a letter grade?

Courses in the 800 series do not meet the academic content to receive letter grades. The Continuing Education Unit (CEU) is a method of quantifying the student’s participation in professional development, career enhancement and training activities. One CEU is awarded for each 10 hours of the student’s contact participation. These CEUs are accepted by many employers and re-licensure agencies as evidence of your commitment to career advancement and maintenance of professional competence.

Can I receive an Incomplete (I) grade?

Under certain circumstances, an “Incomplete” (“I”) may be authorized for students who are unable to complete a course within the prescribed time. You need to make a request to the program department at Your request for an incomplete status requires the department’s written approval. Students must have completed a minimum of 70 percent of the course work and it must be of passing quality in order to qualify for an incomplete grade.

An “I” grade may be changed to an appropriate grade notation by the instructor upon completion of all necessary work. If the “I” grade is not cleared within a maximum of three months following the course end date, it will convert automatically to an “F.” Please read the full incomplete policy for details.

Can I get my grade early?

Unfortunately, we are unable to process individual grades before the rest of the class is graded or before the prescribed time listed on our Grade Policy website.

For Students

I forgot my username/password; what do I do?

If you have forgotten your username, please email or call (408) 450-4920 for assistance.  Do not create duplicate accounts.

If you have forgotten your password, please click “Forgot Password?” on the Online Classroom login page to reset your password.

Where do I go to access my online course(s)?

Students will use the new Online Classroom for their Fall 2016 (and future) courses.

Where can I get more information or training about Canvas?

How does a typical online class work?

  • Inside the Online Classroom, you will find a user-friendly interface and standardized look across all course sites.

  • Your Dashboard provides a view of all your available courses.

  • Your instructor will decide whether you may complete modules at your own pace within the course’s timeframe.

  • Instructors are not available 24/7.

  • Instructors maintain regular contact throughout courses via announcements, discussions, collaborations, and/or email.

What is expected of students using the Online Classroom?

  • Understand the Course Drops and Refunds policy.

  • Know the basic Technical Requirements for accessing your course site and online course materials.

  • Log in to your course site within the first few days of the course start date to confirm your participation.

  • Review the course syllabus and other preliminary course materials immediately and thoroughly.

  • Raise your questions and seek clarification about the syllabus within the first week of the course.

  • Take an active role in each course, participating fully in the discussions, assignments and other activities.

  • If an external event interferes with your participation, you are responsible for notifying the instructor proactively.

  • Complete all coursework on time, as outlined in the course syllabus.

  • Acceptance of late work is not a given and penalties for lateness are at the discretion of the instructor.

  • Complete an online course evaluation at the end of each course to assess the instructor and the course.

  • The same standards and rules apply online as they do in our traditional classrooms.

  • Your academic conduct must adhere to the highest standards of integrity.

  • Your personal conduct must embody respect for the diversity of our institution.

  • UCSC Extension is a California state agency. By studying here, you are required to adhere to California state laws and regulations.

Online Classroom

The Online Classroom is UCSC Extension’s new learning management system (LMS). Beginning Fall 2016, UCSC Extension will use Canvas as its new LMS. The Online Classroom is available to you when you enroll in an Online, Hybrid, or Classroom with Online Materials course. When you log in, you will see a listing of course(s) in which you are currently enrolled.

What is Canvas?

Canvas is a learning management system (LMS) that was launched in 2011 and is now used by over 2,000 universities, school districts, and institutions around the world. We will use Canvas beginning Fall 2016.

Why Canvas?

Canvas has an easy-to-use interface, is adaptable, and most importantly, it’s reliable.

Where can I get more information about Canvas?

More information about Canvas can be found on their Canvas LMS Website.

When will students have access to their online course(s) in Canvas?

  • You will be granted access to your course site and online course materials one (1) day prior to the published Start Date of the course.
  • If you are just now enrolling in courses, it can take 24 hours for the data to update from My UCSCX to the Online Classroom.
  • Courses are designed to automatically close after the end date of the course. Online courses will be accessible for at least two (2) weeks after the published End Date. Students are encouraged to download/save the necessary materials before this time. Online lecture videos are not available for download.
Getting Started: How to Log In

Effective January 2017

Single sign-on capabilities have been postponed for a later date. 

To Log In to the Online Classroom

  1. Go to the Online Classroom.
  2. Enter your My UCSCX or Instructor Login.
  3. Enter your password and click Log In.

If this is your first time logging into the Online Classroom or you do not know your password, click “Forgot Password?” on the login page to set your password. Then, you will receive an email from Canvas directing you to set your Canvas password.

What is UCSC Extension Online?

The UCSC Extension Online Learning Center is UCSC Extension’s Collaborative Learning Environment (CLE) and your gateway to a suite of integrated web tools and resources that can be used to support UCSC Extension courses, including our growing, fully online curriculum.

UCSC Extension Online is available to you when you enroll in an Online, Hybrid or Classroom with Online Materials course.

When you log into the system, you will see a listing of course sites in which you are currently enrolled. The course sites include all of the materials and communication resources you will need to be successful in your online courses. Note that you will not have access to your course site until one (1) day before the official start date of your course.

What are the UCSC Extension Grade Options?

When students enroll, letter grading is the default. The Credit/No Credit option is available only to students in good academic standing. Requests for Credit/No Credit must be submitted to Student Services via by the last day of the course. Please note that only Letter Grades of C- or higher are permitted to be applicable to a certificate, and for most Employer or Government sponsored (WIOA, etc.) payment programs.

What Fees Are Non-Refundable?

Registration fees, certificate and award application fees, and special requests are non-refundable. All refunds are put on account toward future enrollment, unless otherwise requested.