Course

Communication Skills for Administrative and Executive Assistants

---

Strong interpersonal communication skills have a direct effect on the bottom line of any successful organization. When communication flows smoothly and clearly, employees work well together, productivity soars, and profits are realized. Course participants will learn and strengthen strong interpersonal communication skills to enhance productivity within dynamic corporate environments, since all companies are unique.

Topics Include:

• Understanding and Valuing Differences
• The Art of Influence
• Resume Writing & Interviewing Skills
• Successful Business Relationships
• Communicating with Confidence
• Conflict Resolution

This course is well suited for individuals already in the role of administrator, those desiring promotion to the executive administrator level, and those wanting to transition to this field. Students will hear from executive administrators for C-level executives of some leading Silicon Valley companies, who will share their real-world experience.