Supply Chain Operations Management


This course covers operations from a supply chain perspective from understanding the importance of processes and process thinking to managing the flow of products, services and information. You will learn how the various partners and functional groups are becoming more integrated and how they interact with each other. Students will be able to define and describe the different planning activities required to manage operations across the supply chain from the supplier to the customer.

It is highly recommended that students take "Evolving Role of Supply Chain Manager" as the first course prior to taking this course.

Learning Objectives

  • Discuss supply management and its role in an organizational setting
  • Acknowledge the importance of quality management and the use of quality management (QM) tools
  • Compare the various process technologies applied to production and service operations


Topics Covered
  • Concepts of operations management, strategy, and innovation
  • Managing processes and capabilities
  • Quality management principles
  • Leadership and client engagement
  • Customer service and relationship management
  • Inventory management and forecasting
  • Managing projects and change
  • Prerequisites :


    No prerequisites


    Sections :


    Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
    SCMT.X406.(2) 6/1/2019 08:30 AM SANTA CLARA $750 Sudarshan K Bahl Enroll