This course presents legal and practical methods for handling employee relations issues. Special emphasis is given to the 80 percent of job terminations that are on-the-job behavior-related. Topics include employee communications, handling employee complaints, resolving employee conflicts and harassment, coaching managers through employee issues; performance management; voluntary and involuntary terminations; and the impact of mergers and acquisitions.
- Employee communications
- Handling employee complaints, resolving employee conflicts and harassment
- Coaching managers through employee issues
- Performance management
- Voluntary and involuntary terminations
- Impact of mergers and acquisitions
Note(s): HRCI--PHR, SPHR and GPHR general recertification credit, 16.5 hours.