Content Management


In this course, you'll learn how to decide whether your organization needs content management, what content management might do for you, and what challenges you could face in moving from a document-centric world to a complex interactive system alive with content.


When you complete this workshop, you will be able to:



  • Prepare a content inventory

  • Define the scope, vision, needs, and features of a possible content management system

  • Make the business case for content management

  • Prepare task analyses tied to profiles for distinct groups in your audiences and prepare personas representing those groups

  • Plan for personalization and customization

  • Decide how far to move toward social networks and collaborative environments

  • Create models of the structure of each type of document you produce

  • Identify the metadata you will need

  • Prepare a controlled vocabulary of terms to improve search

  • Plan the workflow that you will use

  • Plan the training for authors

  • Prepare templates showing the layout and format of your content

  • Determine how to select and purchase the best tools

  • Identify the challenges that you will face running a content management system





[Former #6117]

Prerequisites :


No prerequisites