Frequently Asked Questions

 

Can I change my grade option after the course begins?

Yes; you have up until the final course day to request a change I grade status. However, courses paid by most employers, all government sponsored (WIOA, etc.) payment programs, and courses leading toward certification (such as Education courses) often require a letter grade. All courses fulfilling a UCSC Extension certificate (required and elective) must be taken for a letter grade.

How do I receive my grade?

UCSC Silicon Valley Extension does not send out grade reports to students at the completion of a course. You can view your grades online in your student account. If you require a printed grade report for reimbursement purposes, one can be created and provided on request. To request a printed grade report, please send an email with your current mailing address included to: extensiongrades@ucsc.edu or call (408) 450-4920. We cannot email or fax a grade. Please note: a grade is not official if the instructor verbally tells you or emails the grade.

What do I do if I forget my password or user name?

Your student number is your username. If you have forgotten your username or password, go to the LOGIN page and select Forgot User Name or Forgot Password. If you still cannot access your student record, call  (408) 861-3700 Monday - Friday, 8:30 am - 4:30 pm.

How long does it take to receive my grade?

Grades are generally processed within a month after the course end date. The grades are updated on your online student record.

Education course grades normally process within three weeks. These instructors are aware of student time constraints.

How do I get a Student Account username and password?

NEW STUDENTS 
If you do not have a student number and password, one will be assigned to you with your first enrollment. Your student number is your user name. You can change your student number to a user name that you can easily remember by coming back to this portal, logging in, and following directions. Please store your user name and  password where you can locate it for future logon to the site. Creating a new profile each time you log on creates multiple records and will make it difficult to access your academic history.

RETURNING STUDENTS
What do I do if I forget my password or user name?
Your student number is your username. If you have forgotten your username or password, go to the LOGIN page and select Forgot User Name or Forgot Password. If you still cannot access your student record, call  (408) 861-3700 Monday - Friday, 8:30 am - 4:30 pm.

Can I go to the first course without enrolling?

No, you must be enrolled to attend class. 

Can I audit?

UCSC Extension does not allow auditing.

Will I be put on a waitlist if the class I want is full?

Yes, you will be given the option to be added to the waitlist. If a space becomes available you will be called and enrolled if you still wish to do so.

What information is included on the confirmation?

Your confirmation email that includes your student ID will list the courses you're enrolled in, the dates, times and location, the payment total, and any class notes pertinent to the course.

How soon will I receive an enrollment confirmation?

You will receive a confirmation of enrollment via e-mail when enrolled.

Pages