Frequently Asked Questions

 

What Fees Are Non-Refundable?

Registration fees, certificate and award application fees, and special requests are non-refundable. All refunds are put on account toward future enrollment, unless otherwise requested.

What Happens if a Course is Cancelled?

UCSC Extension reserves the right to discontinue, postpone or combine courses, programs, and/or change instructors without notice. Refunds prompted by a cancellation or discontinuation will be made in full to your student account for future enrollments. Refunds to the original form of payment can be processed on request.

Special programs may require deposits. It is the responsibility of the student to comply with the financial obligations, deadlines and refund policies established and published for these programs.

When Can You Drop a Course?

Students may drop a course at any time before the final class meeting or the end date of an online course. You will only be eligible for a refund, minus a $40 processing fee, if your drop request is received three (3) business days before the course start date. Business days are Monday through Friday, not including holidays. Courses dropped after the first day of class will be given a "W" (withdrawal) grade, which will have no academic penalty. If the request is submitted less than three (3) business days before the start date of the course, a refund cannot be processed.

What is Your Refund Policy?

UCSC Extension is a self-supporting organization, and we take your enrollment into account when deciding whether to run a course. We do not receive state funds to support our professional development programs. This policy is necessary for us to maintain the lowest possible fees for all students.

For these reasons, we are unable to offer refunds less than three (3) business days before the course start date.

If the refund deadline for a course has passed, a petition for exception may be submitted. It must be supported by special circumstances such as a personal or family illness, injury, or hospitalization. Proper documentation of the special circumstance is required. UCSC Extension reserves the right to approve or deny any such request.