Graduate-Level Certificate in Technology Management
Knowledge Services and Enterprise Management (KSEM) is a graduate-level certificate program offered by UCSC Extension in Silicon Valley. Working in conjunction with Extension, the curriculum was designed and developed by the newest graduate program at the UCSC Basking School of Engineering: Technology and Information Management.

Interdisciplinary Program at Nexus of IT and Enterprise Management
KSEM is a new interdisciplinary field that addresses the challenges faced in today's global and knowledge-based economy. Synthesizing ideas from computer science, economics, and business management, KSEM studies the application of information technology and knowledge services to the management of high-tech enterprises and other complex systems.

Benefits of Studying at UCSC Extension
The KSEM certificate program is designed to prepare graduates for careers in a wide variety of professional disciplines:

• Certificate provides broad career preparation
• Data mining and data analytics
• Information retrieval and knowledge management
• Business, service and call center analytics
• New product/service development
• Management of technology
• Project planning and risk management
• Portfolio management (products and services)
• Service management and e-business
• Ad optimization and Web marketing
• Global supply and value change management
• Manufacturing and outsourcing

Who Should Attend This Program
The KSEM certificate is geared toward graduates of technical degree programs in computer science, engineering, econometrics and life sciences. Other technically-oriented professionals working in analytical environments will also benefit from the program.

Prerequisites
Training in the basics of statistics, stochastic process and other algorithmic approaches (i.e., UCSC's "CE 107: Introduction to Stochastic Methods of System Analysis").

Recommended Course Sequence
Courses may be taken in any order and combination, provided individual course prerequisites have been met. Sudents must complete at least TWO of the four Core courses. Any remaining unit requirements may be satisfied by taking program elective courses.

 Core Courses:
20034: Knowledge Services and Data Analytics
20294: Data Mining
20325: eBusiness Technology and Strategy
20326: Information Retrieval

Benefits of Declaring Candidacy
We encourage you to establish candidacy in a certificate program early in your studies. There are substantial benefits in doing so:

• Curriculum changes subsequent to the date your application is received will not affect your course requirements.
• Candidates will be notified of updates or special opportunities related to the program.

Program Contact
Enroll online now or contact the Engineering & Technology Department for more information: (408) 861-3860 or e-mail program@ucsc-extension.edu.