Usability Testing Documentation


Product development organizations recognize that usability is an important criterion for successful products. To ensure that your products are usable, your organization must incorporate the principles of user-centered design---a process that relies on a deep understanding of and response to the users of your products, including their needs and goals.
This introductory course describes the user-centered design process, from analysis through design and validation, with emphasis on where and how usability testing fits into the development cycle.

Prerequisites:


Offering code Offering title
TEWC.X404 Developing Technical Information from Plan to Completion
TEWC.X400 Technical Communication: An Introduction to the Profession

Minimalist Design for Documentation


The minimalist design model holds that computer users learn more efficiently and use products more successfully by working more with the system and less with the documentation. Developed by Dr. John Carroll, the minimalist model is the subject of many recent papers in the fields of human factors and documentation. The principles of minimalist design can be applied to complex technical documentation as well as to introductory training materials.

Prerequisites:


No prerequisites


Mobile UA


Smartphones have spurred the rapid emergence of a huge new software segment: the mobile application. This new field and its virtually limitless implementations present important questions for user assistance professionals: What is the future role of UA in mobile app development and support, and how can one prepare for success in that role? As the mobile app market continues to soar, this is becoming the next frontier for user assistance professionals.
Upon completing this course, you will understand the mobile platform and its unique technical and design considerations.

Prerequisites:


No prerequisites


Human Factors for Technical Communicators


Human factors, the art and science of designing for people, is a fundamental building block for anyone developing content and products---especially interactive, online content.

Prerequisites:


Offering code Offering title
TEWC.X400 Technical Communication: An Introduction to the Profession

Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
TEWC.X416.(801) 1/22/2018 12:00 AM ONLINE 700 Andrea L Ames View Enroll

XML for the Rest of Us


In this course you learn why XML is becoming a key standard on the Web, how it changes the way you write, and how XML tags take your text through a maze of software from your desk to the user. You learn about the critical role of software called a parser, that monitors the tags you write to make sure they are correct, then checks the structure of your document, to make sure it matches a standard defined in a Document Type Definition or Schema.

Prerequisites:


No prerequisites


Content Management


In this course, you'll learn how to decide whether your organization needs content management, what content management might do for you, and what challenges you could face in moving from a document-centric world to a complex interactive system alive with content.

Prerequisites:


No prerequisites


Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
TEWC.X413.(801) 2/26/2018 12:00 AM ONLINE 700 Jonathan R Price View Enroll

Managing Technical Documentation Projects


This course equips technical communicators with the knowledge, tools, and techniques necessary to develop: Information and project plans; Reasonable, accurate, and detailed documentation project budgets; Schedules to meet due dates and control costs. In addition, students learn how to track and close out projects. While most of the course focuses on traditional information project plans, the last segment will introduce you to managing documentation projects in Agile environments.

Prerequisites:


No prerequisites


Sections :


Section Start Date Time Location Cost Instructor Name Full Schedule Enroll
TEWC.X414.(801) 5/22/2018 12:00 AM ONLINE 580 Timothy Kevin Bombosch View Enroll

Visual Communication


The most successful writers also employ the principles of design to communicate information visually in the documents they create. This course will help you understand how visual elements can enhance your ability to communicate effectively, whether you are writing a multi-page report, procedure document, brochure, or Web page. You will learn when it is appropriate to transform text into visual elements and how to create visually pleasing and professional looking documents that fulfill the document's purpose.

Prerequisites:


No prerequisites


DITA Information Architecture


The value of DITA is expressed in its enforcement of a topic-based architecture. DITA provides specific mechanisms, including DITA maps and relationship tables, that enable information architects to provide a valuable and usable information experience for their users.

Prerequisites:


Offering code Offering title
TEWC.X405 Information Architecture and Design Basics
TEWC.X406 DITA Authoring, Introduction

Developing Technical Information from Plan to Completion


This course focuses on technical communication skills. It introduces the types of information commonly produced by technical writers. Participants integrate the fundamental technical-writing strategies with the principles of print and online document design to create information that is effective and appropriate to specific audiences.

Prerequisites:


Offering code Offering title
TEWC.X400 Technical Communication: An Introduction to the Profession

Pages